Kogan's telco growing pains

The innovative retailer has gone from strength to strength over the past couple of years but it looks like his ambitious foray into the telco market has given him a headache.

Comments on this article

Comments Policy
Edward Benson,

I must admit, the Kogan plan sounded very enticing so i started with buying one of his phones which turned out to be quite a mess as it didn't work. So I figured I'd keep my old phone and get a refund on the one Kogan supplied per their 14 day refund guarantee. In the meanwhile, I ordered a pre paid Kogan sim card to try their system out. Got the card but it's it's been over 30 days and am still waiting for the refund. So I tossed the card out as I cringed when I thought of what I may have to go through if I had a telco type issue down the road. I've seen these sort of operations in other parts of the world and their hype eventually overtakes them and they crash and burn-enough hot air to float the Hindenburg but nothing to keep you warm.