Telstra signs $474m deal with the Department of Human Services

Telstra has signed a $474 million deal with the Department of Human Services (DHS) to manage all of the department’s telephone, data and call-centre services under one network.

The five-year deal will see the telco provide services to over 40,000 users,across Centrelink, the Child Support Agency, Medicare Australia, Commonwealth Rehabilitation Services and the Department of Veterans Affairs.

The contract, originally tendered in 2010, is designed to roll around 20 bespoke networks into one collaborative network. Under the terms of the deal, Telstra isn't just rolling out the new network but will also fully manage the integrated platform to offer IP telephony services, IP call centre services and video conferencing services to users.

The Minister for Human Services, Senator Kim Carr, said the deal was a crucial step in reforming service delivery for those in the community who need it the most.

"This contract provides better services and greater access for some of our most disadvantaged citizens, as well as providing a boost for Australian industry,” Senator Carr said.

Telstra's enterprise and government group managing director Paul Geason said the new integrated platform will provide both cost saving and productivity benefits.  

.“Telstra is very proud to partner with the Department to implement a new collaborative communication future. Providing a single end to end integrated communication platform allows the Department to offer the most efficient and effective cross agency communication,” Mr Geason said.

“The new network will leverage continuous advances in Telstra’s Next IP network, providing the advanced security, reliability and low latency needed by the Department and its master programs delivering cost efficiencies and cost benefits,” he added.